Terms & Conditions
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
a) He/she has read these Terms and Conditions and has the authority to and agrees to be bound by them;
c) He/she is over 18 years of age.
1. Booking and Paying For Your Arrangements
A booking is confirmed (“Confirmed Booking”) with us when:
a) You complete and return to us our booking form (“Booking Form”);
b) We receive payment from you of either a deposit amounting to 20% of the booking , payable within 14 days of invoice, if you are booking more than 60 days from your date of departure (“Stage 1 Booking”), or full payment if you are booking within 60 days of your date of departure (“Stage 2 Booking”); and
c) We issue you with written confirmation of the booking (“Confirmation”).
We reserve the right to return your deposit or full payment and decline to issue a Confirmation (“Unconfirmed Booking”) at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a Confirmation that will confirm the details of your booking and will be sent to you.
For a Stage 1 Booking, upon receipt, if you believe that any details on the Confirmation or any other document are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of dispatch.
For a Stage 2 Booking, upon receipt, if you believe that any details on the Confirmation or any other document are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within one day of dispatch.
For a Stage 1 Booking, the balance of the cost of your arrangements (including any applicable surcharge) is due not less than 60 days prior to scheduled departure (“Scheduled Departure”). If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 7 below will become payable.
For a Stage 2 Booking, any surcharge and/or fees other than the full payment is due not less than 1 day prior to the Scheduled Departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 7 below will become payable.
We endeavour to ensure that all the information and prices in our marketing material, such as our website or brochures, are accurate; however occasionally changes and errors may occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before completing the Booking Form.
It is a condition of travel with us that you procure adequate travel insurance from an insurance provider. It shall be your responsibility to ensure that your insurance fully covers all your personal requirements including cancellation charges, medical expenses, pre-existing medical conditions and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which an insurance cover would otherwise have been available. It is recommended that such travel insurance explicitly provides cover under global health pandemics and similar circumstances.
The price of your travel arrangements shall be calculated and invoiced in Euros or United States Dollars.
We reserve the right to amend the price of provisional booking at any time and correct errors in the prices of Confirmed Bookings.
The price of your confirmed holiday is subject at all times to variations in:
a) Transportation costs, including the cost of fuel; or
b) Dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports; or
c) The exchange rates used to calculate your arrangements
5. Jurisdiction and applicable law
These Terms and Conditions and any agreement to which they apply are governed in all respects by the laws of Mauritius. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of Mauritius which shall have exclusive jurisdiction.
6. Changes by You
If you wish to change any part of your booking arrangements after our Confirmation has been issued, you must inform us in writing as soon as possible. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to the applicable rate changes and/or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee as set out in clause 7 below shall be payable. If you are prevented from travelling it may be possible to transfer your booking (subject to clause 7 below) to another suitable person on the same terms and conditions as the original booking provided that written notice is given
7. If you cancel
If you or any Beneficiary decides to cancel your Confirmed Booking you must notify us in writing. Your notice of cancellation will only be valid when it is acknowledged in writing by us and will be effective from the date on which we receive it. We recommend that you use recorded delivery. Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below (The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges which are not refundable in the event of the person(s) to whom they apply is(are) cancelling. We will deduct the cancellation charge(s) from any monies you have already paid to us) :
Period before departure within which notice of cancellation is received by us in writing
1. More than 60 days
2. 30 - 60 days
3. Less than 30 days
Percentage of total booking price
1. Loss of deposit
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
For a Stage 1 Booking, if any Beneficiary is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements) provided that we are notified not less than 28 days before departure and you pay an amendment fee of EUR/USD 50 per person transferring, and you meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers and the transferee agrees to these booking conditions and all other terms of the contract between us. If you are unable to find a replacement, cancellation charges as set out will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.
For a Stage 2 Booking, if any Beneficiary is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements) provided that we are notified not less than 2 days before departure and you pay an amendment fee of EUR/USD 100 per person transferring, and you meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers and the transferee agrees to these booking conditions and all other terms of the contract between us. If you are unable to find a replacement, cancellation charges as set out will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services. In any event, no Stage 2 Booking shall be transferrable for a booking having a Scheduled Departure date of less than two days before the Stage 2 Booking date and the cancellation policy set out in this clause 7 shall apply.
8. If We Change or Cancel
It is unlikely that we will have to make any changes to your travel arrangements, but we may be required to do so for extenuating circumstances and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements.
Most alterations will be minor and while we will do our best to notify you of any changes as soon as reasonably possible, before your departure, we will have no other liability to you. Examples of “minor changes” include the following when made before departure:
A change of outward departure time or overall length of your holiday of twelve hours or less.
A change of accommodation to another of the same standard or classification.
Occasionally we may have to make a major change to your confirmed arrangements. Examples of “major changes” include the following, when made before departure;
A change of accommodation area for the whole or a significant part of your time away.
A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
A change of outward departure time or overall length of your arrangements of twelve or more hours.
A significant change to your itinerary, missing out one or more destination entirely.
If we have to make a major change or cancel, we will advise you as soon as possible and if there is time to do so before departure, we will offer you the choice of:
a) Accepting the changed arrangement;
b) Having a refund of all monies paid; or
c) Accepting an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).
For a Stage 1 Booking and a Stage 2 Booking made more than 7 days from the Scheduled Departure, you must notify us of your choice within 7 days of our offer. For a Stage 2 Booking made less than 7 days from the Scheduled Departure, you must notify us of your choice within 48 hours of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative booking arrangementsn
9. Force Majeure
Except where otherwise expressly stated in these booking conditions we will not be liable if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to health pandemics, war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the control of the supplier(s) . Advice from government institutions in the destination countries (e.g. the Foreign Office in the case of the United Kingdom, or the State Department in the case of the United States) to avoid or leave a particular country may constitute Force Majeure.
10. Special Requests
Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular facility at a hotel etc. You should then confirm your requests in writing on the Booking Form. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.
11. Disabilities and Medical Problems
We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any Beneficiary has any medical problem or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate in the tour. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking. If you did not give us full details at the time of booking, we will cancel the booking and impose applicable cancellation charges when we become aware of these details.
We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to put things right. If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at our Mauritius office within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect our and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.
13. Your Behaviour
All guests travelling with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any Beneficiary is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking arrangements with us immediately. In the event of such termination shall have no liability to you and/or your Beneficiary and you and/or your Beneficiary will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or your Beneficiary. No refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your Beneficiary may also be required to pay for loss and/or damage caused by your actions and we will hold you and each Beneficiary jointly and individually liable for any damage and/or losses caused by you or any Beneficiary. Full payment for any such damage and/or losses must be paid directly to the hotel manager or other supplier prior to departure from the hotel. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
Where reasonable we will accept responsibility for the arrangements we agree to provide or arrange for you, subject to these Terms and Conditions. If we negligently perform the services which we are obliged to provide for you under our contract with you, as set out on your confirmation invoice, we may provide you with a partial or full refund of the amount paid as per the Confirmed Booking subject to the provisions below. The level of such refund will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these conditions and the extent to which ours or our employees’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we have been negligent if you wish to make a claim against us.
We will not be responsible or refund you for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
a) The act(s) and/or omission(s) of the person(s) affected;
b) The act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable;
c) Unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised;
d) An event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled
In any event, the full amount will only be refundable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.
When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions
Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
Please note: We cannot accept any liability for any damage, loss or expense or other sum(s) of any description which, on the basis of the information given to us by you, concerning your booking prior to our accepting it, we could not have foreseen that you would suffer or incur if we breached our contract with you.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of our contracted arrangements with us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
16. Passport, Visa and Immigration Requirements and Health Formalities
It is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination in good time before departure.
Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy, High Commission or Consulate of the country you are visiting and country/ies through which you are travelling.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
17. Conditions of Suppliers
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from our-selves or the supplier concerned.
18. Flight Delays
If you or any Beneficiary misses your flight or other transport arrangement not arranged by us, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact the airline or other transport supplier concerned directly and immediately.
As we do not offer international flights as part of our package, we have no liability whatsoever to you in respect of any such delays or cancellations. Any airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them.
19. Prompt Assistance
In the event that you experience difficulty which is not owing to any fault on our part or which is due to unusual or unforeseeable circumstances, we will endeavour to provide you with prompt assistance. Where you experience a delay which is not owing to any failure by us, our employees or sub-contractors, this prompt assistance is likely to extend to providing help in locating refreshments, accommodation and communications but not paying for them. Any airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements.